Russian Voices from a Danish Company

This article starts by discussing inclusion and exclusion as key characteristerics of local middle managers and specialists working in a foreign-owned company. It then analyzes the way these characteristics distinguish two groups of Russians working for a Danish company in Russia – the insiders and outsiders– including how they interpret and react to foreign managers' decision-making andplanning. The Russians' ideas and practice of decision-making and planningwere very different from those adopted by the Danes. The article concludes bysuggesting guidelines on how to reduce cross-cultural conflicts.