Progress in information technology and tourism management: 30 years on and 20 years after the internet - Revisiting Buhalis & Law's landmark study about eTourism |
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| Institution: | 1. Departament of Business Organization, UNED, Spain;2. Departament of Business Economy & Accounting, UNED, Spain;1. School of Biological, Earth and Environmental Sciences, UNSW Sydney, Sydney, 2052, Australia;2. Department of Geography, Texas A&M University, TX, USA;3. Faculty of Science, University of Windsor, Windsor, Canada;1. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong;2. Marriott Professor of Revenue Management, Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg VA 24061, USA;1. Department of Economics and Business, University of Sassari and CRENoS, Via Muroni 25, 07100 Sassari, Italy;2. Master in Economics and Tourism, Dondena Center for Research on Social Dynamics, Bocconi University, Italy;1. Isenberg School of Management, University of Massachusetts-Amherst, 90 Campus Center Way, 209A Flint Lab, Amherst, MA 01003, USA;2. Lancaster University Management School, LA1 4YX, UK;3. Athens University of Economics and Business, Greece |
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| Abstract: | “Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research” is reviewed in terms of its significance to academic literature linking Information and Communication Technologies (ICTs) and tourism. Ten years after its publication in 2008, we revisit this paper with a view to observing the main changes in eTourism over these years, analysing the strategic lines that are driving its evolution, and verifying the fulfilment of the tendencies anticipated by Buhalis and Law. Their diagnosis has been very accurate and, given the rapidity of the technological changes, it is appropriate to highlight the changes that this sector has experienced since then. |
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| Keywords: | e-Tourism Buhalis Law Internet Digital tourism ICTs |
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