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公共图书馆参考咨询服务升级探析
引用本文:邢滟,华心彦.公共图书馆参考咨询服务升级探析[J].中小企业管理与科技,2021(5).
作者姓名:邢滟  华心彦
作者单位:杭州图书馆
摘    要:随着时代的发展,公共图书馆也面临转型,从而满足读者在不同场景的阅读需求。参考咨询服务可以为读者提供更直接、更高效的建议和服务,利用读者数据,挖掘背后的价值,进而利用数据的价值去创造更大的运用价值,扩大业务的深入度,提升参考咨询服务业务的完整性,将图书馆服务的潜力彻底释放,创造出更多的阅读价值,意义重大。论文围绕公共图书馆参考咨询服务进行阐述,分析了公共图书馆未来发展的形式和参考咨询服务的内涵,以期对相关人士有所助益。

关 键 词:公共图书馆  参考咨询服务  升级和创新途径

Analysis of the Upgrading of Reference Service in Public Library
XING Yan,HUA Xin-yan.Analysis of the Upgrading of Reference Service in Public Library[J].Management & Technology of SME,2021(5).
Authors:XING Yan  HUA Xin-yan
Institution:(Hangzhou Public Library,Hangzhou 310016,China)
Abstract:With the development of the times,public library is also facing transformation,so as to meet the reading needs of readers in different scenes.Reference service can provide readers with more direct and efficient suggestions and service.It uses the readers'data to excavate the value behind,and then uses the value of data to create greater application value,expand the depth of business,enhance the integrity of reference service business,completely release the potential of library service,and create more reading value,which is of great significance.This paper expounds the reference service of public library,analyzes the future development form of public library and the connotation of reference service,so as to be helpful to relevant people.
Keywords:public library  reference service  upgrading and innovation way
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