The emotional benefits and performance costs of building a psychologically safe language climate in MNCs |
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Institution: | 1. Aalto University School of Business, Ekonominaukio 1, 02150 Espoo, Finland;2. Aalto University School of Science, Maarintie 8, 02150 Espoo, Finland |
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Abstract: | How employees cope with the requirement to work in a foreign language has received little scholarly attention. To narrow this gap, we conducted an ethnographic study at KONE and NOKIA, companies using English as a lingua franca. Results indicate that employees who are non-native lingua franca speakers may cope collectively with the language demands by building a psychologically safe language climate. Although benefitting them emotionally, psychologically safe language climate may simplify the lingua franca and, in turn, decrease innovative performance. Our findings contribute to research on language-coping mechanisms and psychological safety in adding language as a potential barrier to innovativeness. |
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Keywords: | Lingua-franca mandate Stress Coping Psychological safety Communication climate Psychologically safe language climate Global teams Innovativeness |
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