A comparison of blue- versus white-collar grievance behavior: A field assessment |
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| Authors: | Crystal Owen William D Todor Dan R Dalton |
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| Institution: | (1) School of Business, University of Miami, Miami, USA;(2) College of Administrative Science, The Ohio State University, Ohio, USA;(3) Department of Management, Graduate School of Business, Indiana University, 47405 Bloomington, Indiana |
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| Abstract: | This study examines the differences between blue-collar and white-collar employees with respect to grievance behavior in the work place. Specifically, the grievance-filing behavior of blue-collar and white-collar bargaining unit workers-members of the same union local-were compared with respect to number of actions, their severity, and their outcomes. Analyses of these grievances (n=604) indicated gross differences in the grievance-filing activity of these groups. These groups are, however, invariant with respect to severity or outcomes of the contested issues. |
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| Keywords: | grievances factors affecting grievances outcomes of grievances differences in grievances |
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