| 制约车险理赔服务质量的因素浅析 |
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| 引用本文： | 赵筱瑜.制约车险理赔服务质量的因素浅析[J].金融理论与实践,2006(6):62-64. |
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| 作者姓名： | 赵筱瑜 |
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| 作者单位： | 中国保险监督管理委员会河南监管局,河南,郑州,450006 |
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| 摘 要： | 随着机动车辆保险保障范围的逐步扩大，广大消费者对保险的售后服务即车辆出险后的理赔工作提出越来越高的要求，而作为经营主体的各家保险公司由于营业网点、人员素质、产品特色、销售渠道等不同，服务水平参差不齐。
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| 关 键 词： | 车辆保险 理赔质量 综合治理 |
| 文章编号： | 1003-4625（2006）06-0062-03 |
| 收稿时间： | 2006-03-29 |
| 修稿时间： | 2006年3月29日 |
Analysis on the Factors of Restricting Motor Insurance Claims Service Quality |
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| Zhao Xiao-yu.Analysis on the Factors of Restricting Motor Insurance Claims Service Quality[J].Financial Theory and Practice,2006(6):62-64. |
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| Authors: | Zhao Xiao-yu |
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| Abstract: | With gradually enlarged safeguarding range of motor car insurance, mass customers have higher and higher requirements for after-sale service of insurance, i.e. claims service for motor incidents. Unfortunately, the service qualities of various insurance companies working as the entities of insurance operation are rather distinct for the difference of operation networks, staff quality, product feature and selling channel. |
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| Keywords: | motor insurance claims service quality comprehensive governance |
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