An examination of the links between corporate social responsibility (CSR) and its internal consequences |
| |
| Affiliation: | 1. Old Dominion University, Norfolk, VA 23529-0220, USA;2. Yonsei University, South Korea;3. Virginia Tech, USA;4. School of Human Resource Development, National Institute of Development Administration, Thailand;1. The University of Alabama, Culverhouse College of Commerce and Business Administration, Department of Marketing, 126 Mary Alston Hall, Box 870225, Tuscaloosa, AL 35487, USA;2. Ohio University, Department of Marketing, 201c Copeland Hall, Athens, OH 45701, USA;3. ALBA Graduate Business School at The American College of Greece, 6-8 Xenias Street, 115 28, Athens, Greece |
| |
| Abstract: | The purpose of this study is to examine the links between Corporate Social Responsibility (CSR) and its internal consequencesusing the hotel employees' CSR perception, Quality of Working Life (QWL), affective commitment, organizational citizenship behavior (OCB), and job performance. Although CSR has been widely studied from the perspective of employees, no previous study has related it to QWL in the field of hospitality research. Applying relevant theories, the study empirically substantiates the connection between the constructs and provides theoretical and practical implications. The results, drawn from data collected from hotel employees in upscale hotels in South Korea, show that hotel employees' CSR perception of the firm positively influences their QWL, affective commitment, and organizational citizenship behavior, which, in turn, enhance their job performance. |
| |
| Keywords: | Corporate social responsibility (CSR) Quality of working life (QWL) Affective commitment Organizational citizenship behavior Job performance |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
