以眼还眼：职场排斥对沉默行为的影响

本研究基于社会互动视角，探讨职场排斥与沉默行为的过程机制，在此基础上提出一个调节的中介模型，特别是工作投入和感知凝聚力的中介作用和情绪智力的调节作用。通过213名员工的三阶段时间滞后调查分析，结果显示：职场排斥正向影响沉默行为；工作投入和感知凝聚力在职场排斥与沉默行为关系中发挥中介作用；情绪智力调节职场排斥与工作投入之间的关系，调节职场排斥和感知凝聚力之间的关系；此外，情绪智力调节“职场排斥-工作投入-沉默行为”和“职场排斥-感知凝聚力-沉默行为”这两条中介路径。

An Eye for an Eye: Exploring the Impact of Workplace Exclusion on Silence Behavior from the Social Interaction Perspective

From the perspective of social interaction, this paper discusses the process mechanism of workplace ostracism and silence behavior, and puts forward a mediating model, especially the mediating role of work engagement and perceived cohesion and the moderating role of emotional intelligence. Based on the analysis of three-stage time lag in 213 employees, the results show that workplace ostracism positively affected silence behavior. Wonk engagement and perceived cohesion had played a mediating role in the relationship between workplace ostracism and silence behavior. Emotional intelligence moderated relationship between workplace ostracism exclusion and work engagement, and also moderated the relationship between workplace ostracism and perceived cohesion. In addition, emotional intelligence also moderated the two intermediary paths of “workplace exclusion-work engagement-silence behavior” and “workplace exclusion-perceived cohesion-silence behavior”.