主管支持感、主管信任与组织成员间的知识转移效果

针对企业实践中知识转移难的现状,立足于组织内部上下级关系,对组织成员之间的知识转移效果进行了实证研究,认为员工对上级主管支持感的评价程度以及对组织内部主管的信任水平,影响了其知识转移的意愿和效果;而且,员工所认可的主管支持感还通过增强其对主管的信任,间接影响知识转移。这表明,只有当企业重视主管对员工的支持、建立好主管与员工的相互信任与支持关系时,才能够更好地促进知识转移,提高企业的核心竞争力。

Research on the Relationship Between Perceived Supervisor Support, Supervisor Trust and Effect of Knowledge Transfer among Members in the Organization

Regarding the situation of the difficulty of knowledge transfer in enterprise practice,this paper is based on a perspective of Superior-subordinate relationship in the organization.As we made the empirical research on the effect of knowledge transfer between members in organizations,we consider that the evaluation on perceived supervisor support from staff to his or her superior and the level of supervisor trust would affect their initiatives and effect of knowledge transfer;Furthermore,the perceived supervisor support recognized by the staff and knowledge transfer can be mediated by supervisor trust.This indicates that only enterprises pay much attention to establish a good mutual relationship of trust and support between the supervisor and staff can they enhance the effect of knowledge transfer and improve core competence of the enterprises.