Characteristics and outcomes of grievance arbitration decisions in hospitality firms

The establishment of a grievance arbitration process in the collective bargaining agreement remains the principal method for resolving contractual disputes in unionized settings in the US. This study presents an analysis of grievance arbitration cases in the hospitality industry published during the period from January 1985 through December 1995. It examines some of the unique characteristics of arbitration in this industry. Included is a discussion of the significant implications of arbitration cases for the training of managers and supervisors responsible for the application of the discipline process, and the resolution of disciplinary grievances.