Developing Organizational Citizens: Creating Business Impact and Greater Human Capital

Organizational citizenship behavior, when part of a leadership development program, can have an impact on an organization's culture and can impact measurable, tangible business outcomes. Striving for increased organizational citizenship behaviors as a component of leadership development programs can be beneficial in realizing greater organizational human capital and business impact, such as job satisfaction, reduced turnover, organizational effectiveness, and increased customer satisfaction. The associated steps for weaving organizational citizenship into a leadership development program and measuring it are outlined.