Cultivating meaning: interpretive fine-tuning of a South African health information system

A recently conducted piece of micro-level, interpretive IS action research has enabled the delivery of direct user benefits through the adoption of a methodological approach which focuses specifically on the interpretive generation of meaning by authorial individuals. Drawing on recent debates concerning knowledge and identity within social anthropology, IS and social psychology, this approach derives from a theoretical position which acknowledges social constraints on individual behaviour whilst according primacy to individuals’ biographically determined interpretive work. Use of this approach in the field revealed layers of interpretive interaction between users and technology which had hitherto remained invisible and problematic, and allowed several simple practical interventions which strengthened the ability of users to generate their own meanings at critical junctures in the system. It is suggested that such sensitive, low-level ‘fine tuning’ represents a new way forward for those seeking a practical, focused alternative to the more commonplace, high-level research approach within current interpretive IS literature.