| 快递行业服务水平评价指标体系及评价方法研究 |
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| 引用本文： | 郝书池,姜燕宁.快递行业服务水平评价指标体系及评价方法研究[J].物流科技,2010,33(6):87-90. |
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| 作者姓名： | 郝书池 姜燕宁 |
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| 作者单位： | 1. 广州城市职业学院,广东,广州510405
2. 广州大学,广东,广州510006 |
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| 基金项目： | 国家自然科学基金青年科学基金 |
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| 摘 要： | 先建立快递行业的服务水平指标体系,再运用AHP和TOPSIS法对其进行进一步的演算和分析。运用这种方法,一是实现了服务水平的多目标评价,克服了以往评价标准单一的缺陷,二是基于定量的评价方法,减少了主观性,增加评价的可行度,三是整个模型是一个动态的评价过程,在指标体系的确定上允许企业根据实际情况进行调整,有较强的实用性。
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| 关 键 词： | 快递 服务水平 评价体系和方法 |
Research on Evaluation System and Evaluation Methods on Service Level of Express Industry |
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| HAO Shu-chi,JIANG Yan-ning.Research on Evaluation System and Evaluation Methods on Service Level of Express Industry[J].Logistics Management,2010,33(6):87-90. |
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| Authors: | HAO Shu-chi JIANG Yan-ning |
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| Institution: | 1.Guangzhou City Polytechnic,Guangzhou 510405,China;2.Guangzhou University,Guangzhou 510006,China) |
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| Abstract: | First establish express standards indicator system,and then use AHP and TOPSIS for further calculations and analysis.Use this method,one is to implement service level of multi-criteria,overcome previous evaluation standard single defect,the second is based on quantitative evaluation methods,reduces subjectivity,increase the assessment of feasibility,three is the whole model is a dynamic evaluation process,in the indicator system determines that allows enterprises to be adjusted according to prevailing circumstances,there are strong practicality. |
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| Keywords: | express service level evaluation system and method |
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