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Vacation decisions,activities, and satisfactions
Authors:WFred van Raaij  Dick A Francken
Institution:Economic Psychology Erasmus University, The Netherlands;Foundation for Scientific Research on Consumer Affairs, The Netherlands
Abstract:Vacations are a major consumer expense category. People devote considerable attention to deciding whether to take one or not (generic decision), to making joint decisions as husband, wife, and children, and to acquiring information from different sources and media. Information functions to sensitize, persuade, heighten appreciation, and legitimize choices. Several vacation types can be distinguished. Life-style, as a broader concept, may server as a good basis of explanation for vacation behavior. Equity and attribution are important concepts in understanding vacationer (dis)satisfaction and complaint behavior.
Keywords:generic decision  information acquisition  functions of information  joint decision making  vacation activities  life-style  (dis)satisfaction  complaints  décision générique  acquisition de l'information  rôles de l'information  prise en commun des décisions  activités de vacances  style de vie  (dis)satisfaction  plaintes
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