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Discrimination in Services: How Service Recovery Efforts Change with Customer Accent |
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| Authors: | Azab Carol Holmqvist Jonas |
| Affiliation: | 1.School of Business Administration, Stetson University, Deland, FL, USA ;2.Kedge Business School, 680 cours de la Liberation, 33400, Talence, France ; |
| Abstract: | Journal of Business Ethics - Discrimination represents an important moral problem in the field of business ethics, and is often directed against minority groups. While most of the extant literature... |
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| 本文献已被 SpringerLink 等数据库收录！ | |