Toward the workplace of the future: How organizations can facilitate digital work |
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| Affiliation: | 1. University of Hagen, Universitätsstraße 41, 58097 Hagen, Germany;2. Auckland University of Technology, 55 Wellesley Street East, Auckland 1010, New Zealand;3. Victoria University of Wellington, PO Box 600, Wellington 6140, New Zealand;1. Moravian College, Bethlehem, PA 18018, U.S.A.;2. Thomas Jefferson University, Philadelphia, PA 19107, U.S.A.;3. University of Wisconsin-Madison, Madison, WI 53706, U.S.A.;1. A. T. Kearney Inc., 227 W. Monroe Street, Chicago, IL 60606, U.S.A.;2. Krannert School of Management, Purdue University, 403 W. State Street, West Lafayette, IN 47907, U.S.A. |
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| Abstract: | The workplace of the future focuses on how and what work is done, not where and when it is done. Thus, organizations increasingly provide new and innovative information technology (IT) to create the workplace of the future by effectively facilitating digital work. However, digital work means more than just using new, innovative IT. Along with increasing flexibility, employees also crave balance and structure when, for instance, it comes to the blurred boundaries between private and business life. Our article investigates how three organizations from diverse domains establish digital work. Based on our empirical results, we identify four major management challenges that organizations need to overcome in order to introduce digital work environments effectively. Further, we identify lessons learned and derive eight recommendations for organizations to facilitate digital work. |
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| Keywords: | Digital work Workplace of the future Dissemination channels and activities Case studies Lessons learned Virtual teams |
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