| 提高员工满意度是提高用户满意度的前提 |
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| 引用本文： | 王英霞.提高员工满意度是提高用户满意度的前提[J].石油工业技术监督,2010,26(9):45-47. |
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| 作者姓名： | 王英霞 |
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| 作者单位： | 中国石油渤海石油装备制造有限公司,中成装备制造分公司质量监督检验中心,天津300280 |
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| 摘 要： | 论述了通过提高员工综合素质,提高员工工作的主动性与创造性,进而提高用户满意度的必要性,并从加强员工培训与提高员工满意度两方面论述了如何提高员工综合素质,着重从提高员工满意度方面进行了系统阐述。在如何提高员工满意度方面,又从6个方面进行了详细论述。
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| 关 键 词： | 用户满意度 员工满意度 综合素质 保健因素 激励因素 |
The Premise of Improving the User Satisfaction Degree: Increasing the Staff Satisfaction Degree |
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| Wang Yingxia.The Premise of Improving the User Satisfaction Degree: Increasing the Staff Satisfaction Degree[J].Technology Supervision In Petroleum Industry,2010,26(9):45-47. |
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| Authors: | Wang Yingxia |
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| Institution: | Wang Yingxia |
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| Abstract: | An explanation centers around the necessity of improving user satisfaction degree through the promotion of staff comprehensive quality,the initiative and innovation of their work.At the same time,how to improve the comprehensive qualities of staffs and increase the staff satisfaction degree are expounded from the aspects of enhancing the staff training and raising the staff satisfaction degree.And how to increase the staff satisfaction degree is explained in detail from six aspects. |
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| Keywords: | user satisfaction degree staff satisfaction degree comprehensive quality health factors encouraging factors |
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