后危机时代背景下我国商业银行客户经理制研究

随着全球经济进入"后危机时代",中国经济体制发生了深刻的变化,商业银行的市场化程度日益加深,竞争日趋激烈.完善"以市场为导向,以客户为中心"的客户经理制成为商业银行取得竞争优势的必然选择.在后危机时代背景下,我国商业银行推行客户经理制应从提高客户经理服务意识、建立客户经理培训有效机制、优化客户经理的绩效考核体系、强化客户经理风险监管机制、再造商业银行业务流程和管理模式等方面加以完善.

Study on the Client Manager System of Commercial Bank in China During the Post Financial Crisis Period

With the global economy entering post-crisis era,China's economic system has changed profoundly.The degrees of market and competition among commercial banks of China have been increasing.It's an inevitable choice for commercial banks to gain a competitive edge via perfecting the client manager system based on market-oriented,customer-centric.This paper has proposed five suggestions to perfect the Bank Client Manger System based on the post-crisis era.Firstly,enhance the Client Managers' sense of serving;Sec...