| 服务业员工情绪智力、动机与情绪劳动的关系 |
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| 引用本文： | 王璐,汤超颖,弓少云.服务业员工情绪智力、动机与情绪劳动的关系[J].经济管理,2009(1). |
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| 作者姓名： | 王璐 汤超颖 弓少云 |
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| 作者单位： | 中国科学院研究生院; |
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| 摘 要： | 服务行业需要员工付出情绪劳动。本文基于情绪智力理论和动机理论,提出情绪智力可以通过内、外部动机,影响情绪劳动策略的假设。研究结果表明:(1)员工情绪智力通过内部动机影响员工深层行动,通过外部动机影响员工表层行动;(2)情绪智力对深层行动的正效应大于对表层行动的正效应,说明情绪智力在促进深层行动方面具有更重要的作用;(3)外部动机可以转化为内部动机,从而影响深层行动。
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| 关 键 词： | 情绪智力 动机 情绪劳动 服务型员工 |
The Relationship between Emotional Intelligence,Motivation and Emotional Labor of Service Workers |
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| WANG Lu TANG Chao-ying GONG Shao-yun Graduate University of Chinese Academy of Sciences,Beijing,China.The Relationship between Emotional Intelligence,Motivation and Emotional Labor of Service Workers[J].Economic Management,2009(1). |
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| Authors: | WANG Lu TANG Chao-ying GONG Shao-yun Graduate University of Chinese Academy of Sciences Beijing China |
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| Institution: | WANG Lu TANG Chao-ying GONG Shao-yun Graduate University of Chinese Academy of Sciences,Beijing,100190,China |
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| Abstract: | Emotional labor is needed in service industry.Based on the theory of emotional,intelligence and motivation,we supposed that emotional intelligence influenced emotional labor significantly,with in- trinsic and extrinsic motivations as mediators.The results shows that:(1)emotional intelligence not only has a positive effect on deep-action through intrinsic motivation,but also has a positive effect on surface- action through extrinsic motivation;(2)emotional intelligence has a stronger relationship with deep-a... |
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| Keywords: | emotional intelligence motivation emotional labor service worker |
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