| Abstract: | This paper investigates issues arising in procuring and implementing a commercial high-end expert system, Palladian's Management Advisor. This system is intended for improving corporate decisions about financial investments in new business opportunities, e.g. projects involving new plants, equipment, products, or marketing expenditures. We look at Krypton Chemical's experiences with the Management Advisor from both the customer's and the vendor's viewpoints. The discussion raises some difficult questions about what it takes to make high-end financial expert systems successful. The paper then concludes with recommendations intended to improve design, marketing, procurement and implementation practices with respect to such systems. |
