The great American turnaround through teamwork visioning |
| |
| Authors: | Alban D |
| |
| Institution: | Alban Associates, Inc., Hunt Valley, MD. |
| |
| Abstract: | Product and process quality are no longer sufficient to ensure operational excellence, regardless of enterprise. Quality is now a given with latent customer satisfaction the mission. Breakthrough excellence will occur only when individual attitude and behavior toward customer sensitivity and satisfaction become an obsession, a way of team life. |
| |
| Keywords: | |
| 本文献已被 PubMed 等数据库收录！ |
|
