The better I feel,the better I can do: The role of leaders’ positive affective presence |
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| Institution: | 1. School of Hospitality Management, Beijing International Studies University, China;2. School of Management and Economics, Tsinghua University, China;3. School of Management, Lanzhou University, China;1. School of Hospitality Management, Beijing International Studies University, China;2. School of Management and Economics, Tsinghua University, China;3. School of Management, Lanzhou University, China;1. 420 Elliott Hall, School of Business Administration, Oakland University, 2200 N. Squirrel Rd., Rochester, MI, 48309, United States;2. 312 Elliott Hall, School of Business Administration, Oakland University, 2200 N. Squirrel Rd., Rochester, MI, 48309, United States;3. 304 Elliott Hall, School of Business Administration Oakland University, 2200 N. Squirrel Rd., Rochester, MI, 48309, United States;4. 340 Elliott Hall, School of Business Administration, Oakland University, 2200 N. Squirrel Rd., Rochester, MI, 48309, United States;1. Università IULM, Department of Business, Law, Economics, and Consumer Behaviour, Via Carlo Bo, 1, I-20143 Milan, Italy;2. Kent Business School, University of Kent Canterbury, Kent, CT2 7PE, UK;3. Bocconi University, Master in Economics and Tourism, Via Röntgen, 1, I-20136, Milan, Italy;4. National Research Tomsk Polytechnic University, 30 Lenin Avenue, Tomsk, 634050, Russian Federation;1. Department of Hospitality & Tourism Management, Pamplin College of Business, Virginia Tech, 342 Wallace Hall, 295 West Campus Drive, Blacksburg, VA 24061-0429, United States;2. Department of Hospitality & Tourism Management, Pamplin College of Business, Virginia Tech, 363B Wallace Hall, 295 West Campus Drive, Blacksburg, VA 24061-0429, United States;1. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong;2. Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, United States;3. Business School, Yildirim Beyazit University, Ankara, Turkey;4. King''s Business School, King''s College London, United Kingdom;1. Boston University, African Studies Center, United States;2. Australian Catholic University, Centre for Sustainable HRM and Wellbeing, Peter Faber Business School, Australia;3. Institute of Computational Social Science, School of Mathematics and Statistics, Shandong University at Weihai, China |
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| Abstract: | This study adopts the affect theory of social exchange to examine the influence of leaders’ positive affective presence on employees’ service performance via employees’ energy at work and the moderating role of service climate. Based on 383 dyads of leaders and their employees in the hospitality industry, the results reveal that leaders’ positive affective presence has a positive effect on employees’ service performance. Employees’ energy at work mediates the relationship between leaders’ positive affective presence and employees’ service performance. Service climate enhances the relationship of employees’ energy at work and service performance, which in turn strengthens the indirect effect of leaders’ positive affective presence on employees’ service performance via employees’ energy at work. |
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| Keywords: | Leader affective presence Service performance Service climate Energy |
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