The determinants of the transportation outsourcing strategy for the express delivery company

This article explores the determinants that affect the transportation outsourcing strategy of the express delivery company in Taiwan. The results show that the following situations result in higher outsourcing probability: customer companies belonging to the high-tech industry, customers bringing higher freight revenue, customers having a better relationship with the case study company, and customers’ company having a bigger scale. The findings provide enterprises with a reference of decision making to follow in implementing the transportation outsourcing measure for different customers’ needs. The outsourcing strategy increases the flexibility of operating funds to enhance customer service quality.