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An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India |
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| Authors: | Faisal Talib Zillur Rahman Asif Akhtar |
| Institution: | 1. Mechanical Engineering Section, University Polytechnic, Faculty of Engineering and Technology, Aligarh Muslim University, Aligarh, UP, India 2. Department of Management Studies, Indian Institute of Technology, Roorkee, UT, India 3. Department of Management Studies, Faculty of Management Studies and Research, Aligarh Muslim University, Aligarh, UP, India |
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