城市水务服务绩效管理战略分析

针对我国城市水务服务需求不断增加,而服务效率较低的实际情况,探讨推进城市水务服务绩效管理对改善城市民生、实现减排目标、培育战略新兴产业等的重要意义。SWOT分析表明,我国推进城市水务服务绩效管理具有绩效提升空间大、行业协调能力强、可借鉴的国际经验多等优势,存在各城市水务服务的自然环境条件差异较大、绩效监管体系不健全、绩效评价体系不完善、绩效基础信息缺乏等劣势,面临水务市场化改革和国家节能环保战略等重要机遇,需要应对相关法律和配套制度体系滞后和既得利益者的阻碍等挑战,进而提出从国家节能减排任务完成和城市政府效能建设的角度,调动城市政府主要领导的积极性,发挥行业管理的体制优势、培育水务绩效管理支持力量,建立健全绩效管理配套法规政策和支持体系的总体思路和建议。

Strategic Analysis of Performance-based Management in Chinese Urban Water Service Sector

Given the increasing demands for urban water service,while its efficiency is low,it is significant to explore and implement performance-based management in China’s urban water service sector not only for achieving the pollutant reduction target,but also for improving the livelihood of urban residents and cultivating strategic emerging industries.Via a SWOT analysis,the main strength for developing performance-based management in China’s urban water service sector includes huge potential of performance improvement,strong sector coordinative capacity and many available international experiences.The main weakness includes much natural environmental differences among cities,the weak regulation and performance evaluation system,and the lack of basic performance information.The current national strategy on energy conservation and environmental protection,as well as the Market-oriented reform of water sectors has provided a big opportunity for the performance-based management in wastewater sector.In addition,it is important to overcome several threatens such as the imperfect legal and institutional system,and interference from the one with vested interests.To this end,it proposes to develop the performancebased management in urban water service sector via mobilizing the local governments and taking the advantages of traditional water sector management,cultivating the supporters,and establishing legal and support system from the perspective of achieving the national mandated targets of pollutants reduction and construction of urban government efficiency.