首页 | 本学科首页   官方微博 | 高级检索  
     检索      


Multicomponent Efficiency Measurement and Shared Inputs in Data Envelopment Analysis: An Application to Sales and Service Performance in Bank Branches
Authors:Cook  Wade D  Hababou  Moez  Tuenter  Hans J H
Institution:(1) Schulich School of Business, York University, Toronto, Ontario, Canada, M3J 1P3
Abstract:In most applications ofDEA presented in the literature, the models presented are designedto obtain a single measure of efficiency. In many instances however,the decision making units involved may perform several differentand clearly identifiable functions, or can be separated intodifferent components. In such situations, inputs, in particularresources, are often shared among those functions. This sharingphenomenon will commonly present the technical difficulty ofhow to disaggregate an overall measure into component parts.In the present paper, we extend the usual DEA structure to onethat determines a best resource split to optimize the aggregateefficiency score. The particular application area investigatedis that involving the sales and service functions within thebranches of a bank. An illustrative application of the methodologyto a sample of branches from a major Canadian bank is given.
Keywords:DEA  Banks  Sales and Service  Composite performance measures  shared resources
本文献已被 SpringerLink 等数据库收录!
设为首页 | 免责声明 | 关于勤云 | 加入收藏

Copyright©北京勤云科技发展有限公司  京ICP备09084417号