The Assessment of Information Technology Maturity in Emergency Response Organizations |
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Authors: | Raphael S. Santos Marcos R. S. Borges Jose H. Canós José Orlando Gomes |
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Affiliation: | (1) Department of Information Systems and Management, Tilburg University, Tilburg, The Netherlands;(2) Department of Information Systems, New Jersey Institute of Technology, Newark, NJ, USA |
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Abstract: | In emergency response organizations, information technologies are not adequately explored. Sometimes, the mere adoption of new information technologies is not productive, as their efficient use depends on other interrelated technologies and the environment where they are installed. This work describes a model to help organizations understand their capability in respect to the adoption of these technologies. The model also helps the performing of the evaluation from different perspectives, making it suitable to collaborative evaluation. Using the proposed model, an organization can measure its maturity level in different aspects of the evaluation and guide the investment on its capabilities. Part of the model has been developed for emergency response organizations and the information technology dimension of the model has been applied to two fire department installations. |
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