The study of the effects of identity-related judgment, affective identification and continuance commitment on WOM behavior |
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Authors: | Kuo-Kuang Chu Chi-Hua Li |
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Institution: | (1) Marketing Department, School of Management, Federal University of Rio Grande do Sul (PPGA-EA-UFRGS), P.O. Box 532, 93.220-970, Sapucaia do Sul, Rio Grande do Sul, Brazil;(2) Marketing Department, School of Management, Federal University of Rio Grande do Sul (PPGA-EA-UFRGS), Rua Washington Luiz, 855, Centro, 90.010-460, Porto Alegre/RS, Brazil |
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Abstract: | In the past, many researches had focused on discussions related to the importance of word-of-mouth (WOM) that affects consumer
behavior. In this research, the antecedents of WOM behavior will be discussed from WOM senders’ perspectives. It covers consumers’
identity-related judgment, affective identification, and continuance commitment. Furthermore, discussions will also be made
regarding whether consumer affective identification and continuance commitment will affect the relationship between consumers’
identity-related judgment and WOM behavior. The study findings show that the distinctiveness and conformity of consumers have
significant effects on consumer affective identification. In terms of mediating effects, consumer affective identification
plays a mediating role in consumers’ identity-related judgment, continuance commitment and WOM behavior. |
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Keywords: | |
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