Satisfaction, Market Wages, & Labor Relations: An Airline Study |
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| Authors: | PETER CAPPELLI PETER D. SHERER |
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| Affiliation: | *The Wharton School, University of Pennsylvania and the Institute of Labor and Industrial Relations, University of Illinois |
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| Abstract: | We use arguments from economics and industrial relations to help examine aspects of job satisfaction in the context of a changing industrial relations scene. Market comparisons and wage contours provide the strongest predictors of pay satisfaction. Results also suggest that workers in the "B" tier of two-tier wage plans are in fact more satisfied with pay and that overall, workers are more satisfied with less supervision and more control over their work. |
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