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Validation of the Arizona Governor's Quality Award criteria: a test of the Baldrige criteria |
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| Authors: | Gertrude P. Pannirselvam Sue P. Siferd William A. Ruch |
| Affiliation: | aDepartment of Management, School of Business, Southern Illinois University at Edwardsville, Edwardsville, IL 62026-1100, USA;bDepartment of Business Administration, College of Business, Arizona State University, Tempe, AZ 85287-3706, USA;cDepartment of Management, College of Business, Arizona State University, Tempe, AZ 85287-4006, USA |
| Abstract: | |
| Keywords: | Operations research Quality control Research and development management Quality management |
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