Key determinants of sustainable smartcard payment |
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| Affiliation: | 1. Department of Biomedical and Neuromotor Sciences, Surgical Pathology Section, University of Bologna, 40126 Italy;2. Department of Pathology, Rizzoli Institute, Bologna, 40136, Italy;3. Department of Oncology, University of Turin, San Luigi Hospital, Turin, 10043, Italy;4. Department of Medical Sciences, University of Turin, Turin, 10126, Italy;5. Department of Pathology and Laboratory Medicine, University of Wisconsin, Madison, WI 53792, USA |
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| Abstract: | This paper aims at examining the sustainability of smartcard payment in retailing and consumer services. The analytical results of our survey data suggest that usefulness, ease of use, convenience, automatic add-value service, security, reliability, and participation of popular service providers have considerable effects on continuous use of smartcard payment. The present work empirically identifies and justifies the key determinants of sustainable smartcard payment from the consumer perspective. The findings provide managerial insights for the implementation of cutting-edge technology to enhance sales and service operations and make important contributions to research and practice in technology-based service innovation and service operations management. |
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| Keywords: | Smartcard payment Key determinants Retailing and consumer services Service operations management Technology-based service innovation |
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