The effects of high-performance work practices and job embeddedness on flight attendants' performance outcomes |
| |
| Institution: | 1. Department of Transportation & Communication Management Science, National Cheng Kung University, 1 University Rd., Tainan, 701, Taiwan;2. Department of Distribution Management, National Taichung University of Science and Technology, 129 Sce. 3, Sanmin Rd., Taichung 404, Taiwan;1. College of Hotel & Tourism Management, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul, 02447, South Korea;2. Smart Tourism Education Platform, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul, 02447, South Korea;3. Department of Recreation, Park & Tourism Sciences, Texas A&M University, TAMU 2261, College Station, TX, 778432261, USA;1. School of Business Hanyang University 17 Haengdang-dong, Seongdonggu Seoul, 133-791, Republic of Korea;2. College of Business Administration, Inha University 100, Inha-ro, Michuhol-gu, Incheon, Republic of Korea |
| |
| Abstract: | This paper proposes and tests a conceptual model that investigates job embeddedness (JE) as a mediator of the effects of high-performance work practices (HPWPs), as manifested by selective staffing, job security, training, empowerment, rewards, teamwork, and career opportunities, on creative performance (CP) and extra-role customer service (ERCS). Data obtained from flight attendants with a time lag of two weeks in Iran were used to test the aforementioned relationships through structural equation modeling. The results suggest that JE functions as a full mediator of the joint effects of HPWPs on performance outcomes. Specifically, HPWPs jointly enhance JE. JE in turn leads to elevated levels of CP and ERCS. Implications of the results are discussed and future research directions are offered. |
| |
| Keywords: | Flight attendants High-performance work practices Iran Job embeddedness Performance outcomes |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
