论酒店冲突的两面性及其应对策略

长期以来 ,酒店管理者认为酒店发生冲突是不良现象 ,具有消极影响力的 ,应尽力避免 ,但对于酒店冲突的建设性一面缺乏了解。作者认为酒店的冲突具有两面性 ,酒店管理者在掌握了解决破坏性冲突技能的同时 ,还应学会如何激发酒店的建设性冲突 ,以求酒店管理与服务的创新

EXPLORING ON THE DUAL NATURE OF THE HOTEL CONFLICT AND ITS COPING TACTICS

Over a long period of time ,the hotel manager considers the conflict has negative in the fluence,makes an effort to avoid it,and lacks the understanding to the constructive conflict.in order to make management and service innovations,The author points out the dual nature of the conflict,and the hotel manager should not only master the skills to settle the destructiveness of the conflict but also learn how to stimulate the constructive conflict.