地方政府公共服务全面质量管理探讨

随着全球化和信息化的变革,经济的发展和社会的进步,公众受教育水平、政治参与意识不断提高,对政府的期望值和服务要求也在提高,这种情况下,传统的政府管理已不能适应要求,而将全面质量管理引入到政府公共服务中来,就成为构建服务型政府的一种必要途径。

A discussion on total quality management of local public service

Along with the globalization and the information transformation,along with economical development and society’s progress,the people’s education level,the sense of participation in politics has been unceasingly improving,the public also in enhance to government's expected value and the service re-quest,in this kind of situation,the traditional government management has not been able to meet the need,so introducing the total quality management to the government public service has become one essential way for constructs the service government.