Project Management Knowledge and Effects on Construction Project Outcomes: An Empirical Study

This study examines the relationships among the PMBOK® Guide, project performance, customer satisfaction, and project success by assessing the efficacy of management techniques, tools, and skills for implementing infrastructure and building construction. Experienced interviewees from private engineering firms and public agencies were asked to complete a questionnaire, and the responses were analyzed by means of a structural equation model. The analytical results indicate the appropriateness of prioritizing the practice of the PMBOK® Guide in the construction industry. This study contributes to the literature by providing insight into interactions among the PMBOK® Guide and construction project outcomes in engineering practices. Particularly, the “bidder's conference” and “procurement negotiations” are the priority techniques to minimize bidding and legal procurement problems. Moreover, the study recommends the use of “stakeholder analysis,” “communication requirements analysis,” and the “communication methods” to perform effective communication management. Although the conclusions are based on the sample collected in Taiwan, the research findings can be used by project managers and educators to tailor the PMBOK® Guide to their unique needs and to design effective training programs for construction specialists.