优化门诊流程提升门诊人文精神

目的:优化服务流程,简化服务环节,降低患者在医院的无效流动和等待时间,提升门诊人文精神。方法:合理安排患者就诊过程、以人文精神改造服务流程、提供预约就诊服务,增设综合性预约岗位。结果:提升了医院的工作效率、服务效果与质量。

Optimizing Outpatient Service Process to Improve Humanistic Spirit of Outpatient Department

Objective： optimize service process, simplify service link, reduce the invalid flow and waiting time of patients in hospital, and improve humanistic spirit of outpatient department. Methods：reasonably arrange treatment process, reform the service process under the guidance of humanistic spirit, improve the service quality of medical appointment, and add comprehensive reservation jobs. Results： the efficiency of the hospital, the effect of service and quality are improved.