| 网店客服管理难题与对策 |
| |
| 引用本文： | 屈冠银.网店客服管理难题与对策[J].北京劳动保障职业学院学报,2013(4):29-30,46. |
| |
| 作者姓名： | 屈冠银 |
| |
| 作者单位： | 北京劳动保障职业学院,北京100029 |
| |
| 摘 要： | 网络购物的快速发展催生了一个新兴的网店客服职业。在网店客服管理中存在着招人难、管人难、留人难三大难题。管理者需要从加强校企合作和企企合作、强化对客服的培训和激励、重视网店的组织凝聚力建设三个方面入手,以实现客服人员的＂招得上＂、＂用得好＂和＂留得住＂。
|
| 关 键 词： | 网店客服 管理难题 管理对策 |
Difficulties of Customer Service Management in Online Stores and Countermeasures |
| |
| QU Guan yin.Difficulties of Customer Service Management in Online Stores and Countermeasures[J].Journal of Beijing Vocational College of Labour and Social Security,2013(4):29-30,46. |
| |
| Authors: | QU Guan yin |
| |
| Institution: | QU Guan yin (Beijing Vocational College of Labor and Social Security, Beijing 100029) |
| |
| Abstract: | The rapid development of online shopping has spawned a new career——customer service in online stores.Three difficulties appear in online customer service management,that is,recruiting,supervising and retaining staff.The management is advised to make efforts in three aspects：strengthening school-enterprise cooperation,training and stimulation of customer service staff,and construction of cohesive force in online stores. |
| |
| Keywords: | customer service in online stores management difficulties management countermeasures |
| 本文献已被 维普 等数据库收录！ |
