Business process re-engineering in theory and practice: business paradise regained? |
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| Authors: | Keith Grint Leslie Willcocks |
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| Institution: | Keith Grint is Fellow in Organizational Behaviour, Templeton College, and University Lecturer in Management Studies, University of Oxford. Leslie Willcocks is Fellow in Information Management, Templeton College, and University Lecturer in Management Studies, University of Oxford. |
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| Abstract: | This article examines the hype surrounding BPR from a historical, theoretical and empirical perspective. It delineates three ways in which politics are critical to understanding BPR and uses findings on BPR practice, including from case study work and a 1994/5 UK survey conducted by the authors, to locate and explain BPR's appeal and also the less radical outcomes of BPR practice. |
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