| 我国民航客运服务补救博弈分析 |
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| 引用本文： | 张圣亮,周海滨. 我国民航客运服务补救博弈分析[J]. 技术经济与管理研究, 2008, 156(1): 13-15 |
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| 作者姓名： | 张圣亮 周海滨 |
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| 作者单位： | 中国科学技术大学管理学院,安徽,合肥,230052 |
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| 摘 要： | 本文运用博弈论工具分析了我国民航客运参与三方--民航总局、航空公司、旅客之间的博弈关系,进而提出了参与三方在建立和完善我国航空客运服务补救机制过程中的角色及其应当发挥的作用,能够为民航客运行业建立服务补救机制提供借鉴.
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| 关 键 词： | 民航客运 服务补救 博弈分析 |
| 文章编号： | 1004-292X（2008）01-0013-03 |
| 收稿时间： | 2007-11-14 |
| 修稿时间： | 2007-11-14 |
Research on Service Recovery Measure in Civil Airline on the Base of Game Theory |
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| ZHANG Sheng-liang,ZHOU Hai-bin. Research on Service Recovery Measure in Civil Airline on the Base of Game Theory[J]. Technoeconomics & Management Research, 2008, 156(1): 13-15 |
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| Authors: | ZHANG Sheng-liang ZHOU Hai-bin |
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| Abstract: | Basing on the Game Theory analysis among the three parties of China Civil Airline, namely the Civil Aviation Administration of China, air transport companies, and passengers, this paper makes a suggestion on the role and function of the three parties in constructing and consummating China civil airline services mechanism. Hopefully, the paper can be used for reference for the construction of civil airline service mechanism. |
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| Keywords: | civil airline service recovery game theory |
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