Toward an integrative framework of organizational control

This paper develops an integrative organizational control model which synthesizes selected contributions of the administrative management school, organizational sociologists and organizational psychologists. The model consists of a core control system embedded in the context of organizational structure, organizational culture and the external environment. Control is defined as attempts by the organization to increase the probability that individuals will behave in ways that will lead to the attainment of organizational objectives. Control of work behavior is accomplished by the four core control mechanisms of planning, measurement, feedback and evaluation-reward. The paper presents propositions for each core control mechanism, relating its impact to work behaviors and outcomes. It also examines the manner in which the contextual factors (culture, etc.) function as control mechanisms on work behavior. Finally, the paper suggests directions for future research on the proposed model. Taken together, the model and the propositions comprise the basis for an integrative framework of organizational control.