Investigating the effects of job demands and job resources on cabin crew safety behaviors |
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| Institution: | 1. Department of Transportation and Communication Management Science, National Cheng Kung University, No.1, University Road, Tainan 701, Taiwan, ROC;2. Department of Air Transportation Management, Aletheia University, 70-11 Pei-Shi-Liao, Matou, Tainan 721, Taiwan, ROC;1. KU Leuven, Occupational & Organisational Psychology and Professional Learning Research Unit, Dekenstraat 2, Box 3725, 3000 Leuven, Belgium;2. Utrecht University, Social, Health & Organizational Psychology, Box 80.140, 3508 TC Utrecht, The Netherlands;1. Department of Transportation & Communication Management Science, National Cheng Kung University, 1 University Rd., Tainan, 701, Taiwan;2. Department of Distribution Management, National Taichung University of Science and Technology, 129 Sce. 3, Sanmin Rd., Taichung 404, Taiwan;1. Department of Marketing, Islamic Azad University, Ahwaz Branch, Iran;2. Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, TRNC, via mersin 10, 95, Turkey |
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| Abstract: | Cabin crews are crucial to the cabin safety performance of airlines, and may enhance air travel safety and alleviate passenger concerns. Within the limited literature devoted to cabin crew related research, this study aims to examine the causal relationships among “job demands”, “job resources” and cabin crew safety behaviors. Data from a survey of 339 flight attendants working for Taiwanese international airlines were analyzed using structural equation modeling. A variety of fit indices confirmed the overall model fit, and all the paths in the model were statistically significant. Framed in the context of the job demands-resources model, the results reveal negative causality between “job demands” and “cabin crew safety behaviors”, whereas “job resources” are positively related to “upward safety communication”, “in-role” and “extra-role” safety behaviors. The implications of the results for practitioners and future research are discussed. |
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| Keywords: | Job demands Job resources Cabin crew Safety behavior Upward safety communication |
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