Assessing an electronic performance support system for the analysis of jobs and tasks

In this research project the concept of ‘Electronic Performance Support Systems’ will be introduced. An Electronic Performance Support System (EPSS) is an integrated computerised environment that supports and occasionally monitors employees while doing their jobs. In general an EPSS contains the following four components: tools (to perform a job), information (needed to do the job correctly), advice (for the difficult parts of the job) and training (to extend the employees knowledge and skills). In this study the effectiveness of an EPSS for instructional designers is reported.