Herzberg's Two-Factor Theory of work motivation tested empirically on seasonal workers in hospitality and tourism |
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Authors: | Christine Lundberg Anna Gudmundson Tommy D. Andersson |
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Affiliation: | aSchool of Business and Informatics, University College of Borås, Boras 501 90, Sweden;bETOUR, Mid-Sweden University, Ostersund, Sweden;cSchool of Business, Economics and Law, University of Gothenburg, Gothenburg, Sweden |
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Abstract: | The objective of this study was to understand work motivation in a sample of seasonal workers at a tourism destination strongly steered by seasonality. Furthermore, it was investigated whether seasonal workers could be divided into worker subgroups on the basis of their work motivation. A structural equations model tested Herzberg's Two-Factor Theory of work motivation empirically. The findings of the study support the Two-Factor Theory of work motivation. Furthermore, results indicated that a migrant community of workers was significantly less concerned about wage level as well as significantly more concerned about meeting new people than resident workers. As a result of these findings, it is suggested that management of businesses in hospitality and tourism need to consider that the seasonal workforce consists of different kinds of worker subgroups, which have different needs to be satisfied. |
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Keywords: | Work motivation Seasonal Employee Hospitality Tourism Herzberg LISREL |
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