C2C电子商务的消费者信任影响要素分析

随着电子商务应用的不断深入，我国C2C电子商务的发展十分迅速，取得了骄人的业绩，但却面临着消费者信任的问题，消费者信任影响着C2C的后续发展。通过对国内外电子商务消费者信任相关研究成果的梳理，发现了诸多影响C2C消费者信任的因素。结合我国C2C应用的现状，从买卖双方和外部环境等视角入手，重点分析了法律、文化、第三方认证、交易平台、商家因素和消费者信任倾向等影响因素；并讨论了C2C消费者信任影响因素理论模型的构成和构成因素间的关联；在此基础上，提出了建设完善的信用法律体系、建立公正的第三方认证机构、打造良好声誉的交易平台、建设完善的商家网店和积极引导消费者信任倾向等建立C2C消费者信任机制的建议。

The Analysis of Consumer Confidence Effect Factors of C2C E-commerce

With the development of electronic commerce application,C2C e-commerce is growing quickly and getting outstanding achievement,but at the same time,C2C e-commerce is facing the crisis of confidence from consumers.Consumers' confidence is the prerequisite to C2C e-commerce.This article analyzed the effect factors of consumer confidence,and founded the theoretic model of the effect factors.According to our country's present situation of the application C2C,the author from both parties and external environment ...