Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model |
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Authors: | Somang Min Miyoung Jeong |
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Affiliation: | 1. School of Hotel, Restaurant and Tourism Management, Center of Economic Excellence in Tourism and Economic Development, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, SC, USA;2. School of Hotel, Restaurant and Tourism Management, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, SC, USA |
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Abstract: | ABSTRACTThe sharing economy literature has largely concentrated on the examination of peer-to-peer accommodation platforms such as Airbnb, with little attention paid on other innovations in collaborative consumption. This study investigates consumer adoption of the Uber mobile application through lenses of two theoretical models – Diffusion of Innovation Theory and Technology Acceptance Model. The results suggest that relative advantage, compatibility, complexity, observability, and social influence have a significant influence on both perceived usefulness and perceived ease of use, which in turn lead to subsequent consumer attitudes and adoption intentions. This study demonstrates the integration of the two classic adoption theories. |
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Keywords: | Sharing economy Uber mobile application technology acceptance model (TAM) diffusion of innovation theory (DIT) |
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