Attitude towards EMSs in an international hotel: An exploratory case study |
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| Authors: | Eric SW Chan Rebecca Hawkins |
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| Institution: | 1. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong SAR, China;2. Department of Hospitality, Leisure & Tourism Management, Business School, Oxford Brookes University, Oxford OX3 OBP, UK |
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| Abstract: | Research into environmental management systems (EMSs) began in the late 1990s with studies that focused on the driving forces, costs and benefits and nature of such systems. However, in the hotel and tourism field, very little research has been conducted on EMSs, except for a few studies on environmental management, such as the environmental protection practices and environmental performance of hotels. In recognition of this gap, this research studies the impact of an EMS on hotel employees whose working attitude directly affects the services provided to guests. |
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| Keywords: | EMS Hotel industry Employees Case study Perceptions |
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