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Facilitating computer-supported meetings: A cumulative analysis in a multiple-criteria task environment
Authors:Gary W Dickson  Joo Eng Lee-Partridge  Moez Limayem  Gerardine L Desanctis
Institution:(1) Department of Business Management, College of Management, North Carolina State University, Raleigh, North Carolina, USA;(2) National University of Singapore, Singapore;(3) Laval University, Quebec, Canada;(4) Fuqua School of Business, Duke University, Durham, North Carolina, USA
Abstract:There have been many instances of the ineffective applications of new information technology. This article describes a program of enhancing the effectiveness of a new technology, Group Decision Support Systems (GDSS), through a series of studies which resulted in improvements in the technology itself as well as in how the technology is supported. Our approach emphasizes human facilitation and facilitative features embedded in the GDSS software.
Keywords:Group Support Systems  decision support  human facilitation  system-based facilitation  group consensus
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