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FIRM TECHNOLOGICAL READINESS AND COMPLEMENTARITY: CAPABILITIES IMPACTING LOGISTICS SERVICE COMPETENCY AND PERFORMANCE
Authors:R. Glenn Richey Ph.D.  Patricia J. Daugherty Ph.D.  Anthony S. Roath Ph.D.
Affiliation:1. University of Alabama;2. R. Glenn Richey: (Ph.D., The University of Oklahoma) is an Assistant Professor of Marketing and Supply Chain Management and the Young J. Boozer Faculty Fellow at The University of Alabama. He has published in logistics/supply chain management and marketing journals including International Journal of Logistics Management, International Journal of Physical Distribution and Logistics Management, Journal of Applied Psychology, Journal of Business Logistics, and others. His current research interests include inter‐organizational exchange relationships, resource management and supply chain strategy.;3. University of Oklahoma;4. Patricia J. Daugherty: (Ph.D., Michigan State University) is Division Director and Siegfried Chair in Marketing and Supply Chain Management at The University of Oklahoma. She has published extensively in logistics journals and has co‐authored two books. Her current research interests include supply chain relationships, interorganizational integration, and reverse logistics.;5. Anthony S. Roath: (Ph.D., Michigan State University) is an Assistant Professor of Marketing and Supply Chain Management at The University of Oklahoma. He has published in logistics/supply chain and international journals including Journal of Business Logistics, Journal of Business Research, Journal of International Business Studies, The International Journal of Logistics Management, and others. His research interests include international supply chain management and organizational governance issues.
Abstract:
Keywords:Logistics Competency  Logistics Service Quality  Technological Complementarity  Technological Readiness
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