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Strategic flexibility as a moderator of the relationship between commitment to employees and performance in service firms |
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| Authors: | Vicente Roca-Puig Inmaculada Beltrán-Martín Ana B. Escrig-Tena Juan C. Bou-Llusar |
| Affiliation: | 1. Universitat Jaume I, Facultad de Ciencias Jurídicas y Económicas, Departamento de Admistración de Empresas y Marketing , 12071, Castellón, Spain Phone: +964-728534 E-mail: roca@emp.uji.es roca@emp.uji.es;3. Universitat Jaume I, Facultad de Ciencias Jurídicas y Económicas, Departamento de Admistración de Empresas y Marketing , 12071, Castellón, Spain Phone: +964-728534 E-mail: roca@emp.uji.es |
| Abstract: | This paper examines the fit between organizational commitment to employees (OCE) and strategic flexibility. The complementariness between these two factors originates from the fact that the effect of OCE on a firm's performance depends on the type of strategic flexibility. We argue that the greater the degree of strategic flexibility, the greater the positive effect of OCE on organizational performance. Using data from a random sample of 230 service firms, the empirical results partially support this hypothesis. |
| Keywords: | Types of strategic flexibility commitment to employees service management performance |