The experience of work in India's domestic call centre industry |
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| Authors: | Tung-Chun Huang |
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| Institution: | 1. Department of Human Resource Management , University of Strathclyde , Glasgow , UK philip.taylor@strath.ac.uk;3. Indian Institute of Management , Ahmedabad , India;4. Department of Human Resource Management , University of Strathclyde , Glasgow , UK |
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| Abstract: | The strategic importance of human resources and their contribution to the effectiveness of business firms are receiving increasing recognition worldwide. In this study, I examine different approaches to human resource management (HRM) practices for business firms in different performance categories. Findings obtained from a study of 315 firms in Taiwan demonstrate that organizational performance is significantly related to the management of such human resource functions as planning, staffing, appraisal, compensation, and training and development. The results also indicate that successful firms are often those that adopt a highly effective approach to the management of their human resources. |
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| Keywords: | Strategic Human Resource Management Organizational Performance Decision Making Taiwan Employee Behaviour Involvement |
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